TECHNOLOGY JUMP-STARTS HOTELS

Tourism as we know has been the segment most affected economically, by the events of this 2020, and as in all phases where a revitalization is taking place, new needs and New solutions to please new slices of the market.

Although the numbers are down, all is not lost. The market has always had downturns, it's physiological, and in order to adjust, you have to look to the future.

But what are tourists looking for now who plan to move from this summer onward?

Let's think about what happened: because of the virus, people found themselves in their own homes, and now they need to start having a normal life again, with some precautions to stay safe.

Given the economic losses and the little possibility of long-haul travel, it is easy to guess, that Italians will choose to reduce the period of their vacations and prefer trips within Italy. The choice will probably fall on facilities that can give them a complete experience without the need for too much travel. Such as hotels with a pool, restaurant and where it is possible to book activities.

How can hotels respond to these needs?

The answer is once again: with technology.

The technology will enable facilities to speed up a great many processes by limiting the interaction between staff and customers.

To avoid long check-in lines, you can use the thermoscanner. A device that allows rapid temperature measurement and detects the presence of the mask.

Once the customer is inside the facility, they will be able to use their personal devices to access To the reservation of seats at the restaurant, displaying the menu and choosing where to consume the dish.

Now more than ever, you need to give your customers top-notch treatment by giving them a reason to return. To identify customer habits you can use thee-mail marketing. The service is based on joining the hotel newsletter to access the hotel's wi-fi service.

In this way, using the services requested by the customer during the stay, it will be possible to send offers targeted to their needs.

Do you want to find out the solutions your hotel can use for its own revitalization? Contact!